IT Service Management (or ITSM) is not a new concept. It has been around for many years, and essentially, boils down to a few main principles. These principles are not new either - they are same or very similar to principles that most businesses utilize in their daily activities.
The primary IT Service Management principle simply states that Information Technology is also a business function. As such, IT must no longer be on its own, in its own little technology world hiding behind strange terms, huge numbers in the powers of 2, and other techno-speak. IT's primary function is to support the business, and that must be done in a way that is cost effective, transparent, with measurable quality and accountability. But most important is that business support must be done keeping in mind the interest and benefits of the business and not IT itself.
Implementation of tried and trusted IT Service Management practices, such as ITIL (IT Information Library - one of the most prominent and well known sets of ITSM recommendations), can provide your organization just that: the ability to receive fast, reliable, effective, efficient, and understandable IT services with a fast ROI and high degree of customer (i.e. your) satisfaction that is actually measured and can be improved upon. This is accomplished by introducing a concept of a "service" - an easily understood, ordered, acquired, and tracked/measured unit of IT that fulfills a business purpose and pays for itself in added measurable business benefit.
IT Service Management includes a set of core functions that allow an IT provider (which could be a third party provider, vendor, partner, or an internal IT department) to effectively manage itself with the business goals and benefits in mind. Such functions include Capacity, Availability, Change, Configuration, Portfolio, and a number of other Service Management disciplines that allow the IT provider to ensure that the customer can request and receive exactly what they need, when they need it, and how they need it, while being able to limit risks and maintain high quality.
What Avadius LLC offers is the expertise and experience in implementing various IT Service Management processes, disciplines, and principles, implementation of various pre-packaged ITSM tools, development of custom ITSM tools, as well as integration of such tools with existing systems and applications for a successful transition from the IT providers of the old, to the mutually beneficial IT provider and business partnership governed by ITSM.